How America’s Social Structure Causes Deviance

Albeit numerous individuals realize that deviancy is obvious in American culture, few understand that it is society itself that causes deviancy. Our social structure applies various weights among individuals in our general public to take part in non-adjusting and degenerate conduct to accomplish the American dream. American culture does this by underscoring certain achievement objectives, and not stressing the right way to accomplish these objectives. Also, deviancy is strengthened in various components of American social structure through socially characterized objectives, organized methods, cultural responses, and different types of approvals. Further, American culture has a solid accentuation on riches and an irrational interest for progress. Thusly, Americans are lead to types of development, deviancy, and live in a condition of anomie. To begin with, we should look at the meanings of abnormality and standards. Henry characterizes aberrance as an individual who conflicts with the guidelines, desires, and standards of their general public (address). Further, deviancy is thought of as an individual trait or conduct that outcomes in social objection from others, or conduct that defies the guidelines and standards for that society(Social Deviance 5). Standards are rules of lead, and every standard is an announcement of attractive or unwanted conduct. Instances of attractive and unwanted conditions are messages like â€Å"don’t be too fat† and â€Å"don’t be too thin† (Social Deviance 5). Moreover, standards are the common desires and assessments of conduct or being that most of society’s individuals concur upon. Meier states that desires allude to how individuals will act or be, and assessments are the means by which individuals should act or be (Social Deviance 5). These desires and assessments further fortify the norms and desires for our general public. A few sociologists recently accepted that abnormality was brought about by science. Sociologists once accepted that freak individuals were â€Å"born bad†, and that heredity, qualities, and a people body science were all shared factors in degenerate individuals. Merton repudiates this hypothesis by taking note of that: With the later progression of sociology, this arrangement of originations has experienced essential adjustment. For a certain something, it no longer shows up so clear that man is set against society in a constant war between natural drive and social limitation. For another, sociological viewpoints have progressively gone into the examination of conduct veering off from recommended examples of direct. For whatever job the natural driving forces, there still remains the further inquiry of why it is that the recurrence of freak conduct fluctuates inside various social structure and how it happens that the deviations have various shapes and example in various social structures. (230) Now sociologists, for example, Robert K. Merton, have new knowledge into the hypothesis that deviancy is brought about by the general public wherein we live, not science or body science. This hypothesis of abnormality is likewise sponsored up by the conviction that American culture drives a person to need the American dream, however doesn't bear the cost of them with the way to accomplish them (Fanning). As individuals from a general public fixated on TV and media, we have pressures that fortify the prevalent view that material belongings and riches are critical in American culture. In this manner, it is sensible to accept that on the off chance that we can find certain gatherings subject to the weights of accomplishing the American dream, we ought to hope to discover high paces of deviancy in its individuals. What's more, some social classes don't have equivalent chance to accomplish objectives. Because of separation, individuals from lower classes, and certain racial and ethnic minorities, all experience the ill effects of blocked chances. The anxiety that outcomes from blocked open doors makes the individual inquiry the authenticity of customary and organized methods (Fanning). As a result, these citizenry start to consider other, frequently unlawful, approaches to succeed. Moreover, when this happens, regard for the generally acknowledged methods for accomplishing objectives disintegrate, standards debilitate, and society is not, at this point ready to manage the strategies its individuals use to get achievement. In this manner, horror among lower classes can be ascribed to the burdens brought about by American culture. On the off chance that an individual is naturally introduced to a poor family, they may be compelled to work while going to secondary school, and will be unable to concentrate on school work, as different cohorts. In this manner, because of life possibilities, they probably won't have the chance to set off for college because of terrible evaluations or exorbitance. While continually battling to make a decent living, they choose to perpetrate a wrongdoing to have the option to have material belongings, since they accept that they will always be unable to set aside to purchase anything through customary work. This new social hypothesis expresses that deviancy is individuals just reacting regularly to the social circumstance wherein they are in. Besides, Merton expresses that â€Å"some social structures apply unequivocal weights upon specific people in the general public to participate in nonconforming, instead of accommodating conduct† (230). What's more, abnormality changes culture to culture. What we consider to be freak is not quite the same as what different social orders think about degenerate. Degenerate definitions additionally change quickly. American culture used to feel that ladies who wore short skirts, or smoked cigarettes were degenerate. Presently, similar acts are not considered to even now be freak. Likewise, Merton takes note of that â€Å"some social structures apply a distinct weight upon specific people in society† (230). American culture is an ideal case of a general public that applies irrational weights, and along these lines drives a portion of its individuals to freak conduct. This social hypothesis is demonstrated further by Merton’s hypothesis of social structure. In American culture, Merton accepts that there are two components of social structure; socially characterized objectives, and standardized methods. Socially characterized objectives are coordinated into society, including different degrees of significant worth and noteworthiness. Socially characterized objectives are what society figures its individuals ought to make progress toward, for example, monetary achievement. Organized methods are the guidelines and standards that are the adequate method of accomplishing the socially characterized objective (234). A case of a socially characterized objective is decent training, and a great job. Our general public gives a solid social response to the individuals who veer off its standards. Cultural responses grasp the manners by which society reacts to the people, their demonstrations, or suspected aberrance. Types of cultural responses are authorizations and formal assents. Authorizations are â€Å"punishments typically intended to control suspect or genuine deviance† (Social Deviance 5). Formal assents are the disciplines controlled by the state or other type of lawful position. Instances of formal authorization are fines or detainment. Regularly these proper approvals have a negative disgrace appended to them. Besides, sanctions are a definitive estimating bar for recognizing deviancy and freak acts. A model would be an individual given the proper authorization of a jail sentence being marked a â€Å"ex-con†. Casual authorizations are sanctions from less official sources, for example, family, companions and companions. Instances of casual approvals are deride, peer dissatisfaction, and analysis (Social Deviance 5). The following point to talk about is the regular sorts of abnormality that outcome from the weights that American culture puts on its individuals. Merton says that individuals from American culture are now and then compelled to enhance to arrive at the objectives society recommends for them. To begin with, objectives are disguised and thought of as significant, for example, needing a decent vehicle, cash, and a home. These individuals fit in with the desires society gives them, and in this manner attempt to accomplish the objectives. The individual who needs a vehicle to be acknowledged in the public arena, so they adjust by attending a university to find a decent line of work, to have the option to purchase the vehicle. The issue happens when individuals need these things, yet might not approach them. Accordingly, this leads people to need to improve to accomplish these objectives (Merton 233). A trend-setter might be an individual who can't or reluctant to set off for college to find a divine being line of work, so they burglarize a bank to have the option to purchase the home and vehicle, and consequently can fit in to social orders material requests. Deviancy is likewise brought about by the various logical inconsistencies and varieties American culture has on what roads are thought of as worthy methods of accomplishing the objectives. What's more, our general public additionally has many twofold norms about what is viewed as adequate. Some cheat the framework, however might be thought of as being sly, or keen. Then again, some similarly exploitative acts have disciplines, and are looked downward on by individuals from our general public. A case of this is the point at which an entrepreneur cost fixes. Indeed, even idea the entrepreneur is being exploitative, he is thought of as a business virtuoso, and astute. Individuals who undermine their assessments, or get paid under the table are deceptive and utilizing ethically incorrect methods of accomplishing cash. Be that as it may, these crooks are not censured, looked downward on, or thought of as lawbreakers. A case of this twofold standard is the point at which we locate an unlawful demonstration with the nonappearance of social dissatisfaction. Without social objection, an unlawful demonstration isn't viewed as really degenerate (Fanning). An ordinary event of this error is the point at which somebody is discovered speeding. The demonstration of speeding is unlawful and rebuffed with formal authorizations, for example, fines, tickets, or permit suspension, however is acknowledged in our general public. We have cops that are paid to manage the parkways, however no negative disgrace connected to the demonstration of speeding, or the discipline given by lawful position. The interest for accomplishment in American culture is overpowering. Achievement has become built as â€Å"winning the game† instead of â€Å"winning

Budgeting Slack Kills All Benefits Of Budgeting Accounting Essay

Planning Slack Kills All Benefits Of Budgeting Accounting Essay In an association when an administrator is answerable for arranging salaries and costs for the a future time frame, they can design salary extremely low and costs exceptionally high so this sums gets endorsed by senior administration. The Manager essentially does this thing to make certain of meeting the financial plan with a low salary objective, the director ought to have the option to accomplish it and go over it. With a high cost Budget the administrator ought to have the option to effectively keep genuine costs inside the Budget. On the off chance that this happens the directors execution in the coming year will look excellent, as it doesnt truly give the board any thought of what the coming year will really resemble in light of the fact that its not practical. What's more, it doesnt show the genuine assessment of the directors execution. So this is known as the Budgetary Slack. As it were the overflow that emerges when chiefs setting up a Budget overestimates expenses or belittles incomes. Most associations would need to kill spending slack however a few administrators might be propelled to make it to improve their presentation assessments. In the wake of understanding the significance and idea of budgetary leeway then it brings up the key inquiries like why, for what and so on for the event of this idea. As a matter of first importance going to the rude awakening of why this wonders is occurring, it is apparent that it occurs because of the extortion activity of the concerned director, that is deception of the statistical data points in the budgetary report. With a budgetary leeway the supervisor is able enough to accomplish if its indicating an exceptionally low pay target and by overstating a high cost spending he can conceal the genuine cost inside the financial plan. in this manner despite the fact that a directors execution in the coming year may look great, the fact of the matter is the spending plan isn't indicating the first gauges whereupon significant choices ought to be taken. For the most part organizations significant choices and systems depend on their financial plans, all things considered, even factors like firms growth,development,etc. Reasons for Budgetary Slack :- Budgetary Participation :- Office hypothesis had been utilized to clarify budgetary support. Magee (1980) clarified that the foreseen result to principals was expanded with access to data held by specialists before setting up the financial plan. By partaking in the spending planning process, the specialist offers the principals a chance to get to data which permits operator to impart or uncover a portion of their private data that might be fused into the measures or financial plans, against which their exhibition would be assessed (Magee, 1980;Baiman, 1982; Baiman Evans, 1983).The specialists some of the time doesn,t uncover all the data which would prompt spending plans with consolidated. Budgetary support was the methods by which subordinate supervisors impact plans and offer in the dynamic procedure with their bosses on issues that influence their zones of duty (Milani, 1975;Brownell, 1982a, 1982b). Spending Emphasis :- As Managers are feeling the squeeze to accomplish there planned objectives ,for this situation there is an opportunity they would make planning slack. This weight, applied from administrators was spending accentuation. At the point when the accomplishments of planned objectives were underscored, the typical inclination was to consolidate slack into the organizations spending plans. The primary explanation behind subordinate chiefs endeavors to fabricate slack in their spending plans was to build their result possibilities. In the event that subordinate chiefs saw their prizes as reliant on spending fulfillment, they would will in general incorporate leeway with their financial plans through the interest procedure. Along these lines, spending accentuation in execution assessment may empower budgetary leeway. Data Asymmetry :- Another factor that impacts the budgetary leeway building conduct r is the level of data asymmetry. Data asymmetry emerges when the subordinate chiefs have private data in regards to divisions efficiency, exertion level, and asset necessities that isn't accessible to the focal administration. This private data can be utilized by the subordinates to augment their personal circumstance particularly when the focal administration can't watch the subordinate activities. Subordinates have motivating forces to distort their private data so as to set simple to accomplish spending targets . NEGATIVE SIDE OF BUDGETARY SLACK :- Despite the fact that there are positives and negatives for budgetary leeway, the negative impacts exceed beneficial outcomes .Some of the negative impacts are the accompanying:- 1)During great years directors will in general rely upon budgetary leeway and at terrible years these administrators will in general proselyte budgetary leeway to benefit. That is if a director behind the benefit for the year, the chief will depend on the budgetary leeway incorporated with the spending plan to make the benefit objective at any rate. In any case, on the off chance that administrator is in front of benefit for the year, at that point the chief will go through the extra cash left in the spending plan in view of the budgetary leeway incorporated with toward the start of the year. In this way the directors will once in a while, if at any time surpass the objectives in spite of the fact that they will quite often meet their objectives however the gathering of the objectives won't be genuine since the objectives are not genuine because of budgetary leeway. 2) A purposely downplayed deals spending plan may have genuine outcomes in arranging different exercises. For example, creation may be excessively low; the publicizing project and appropriation cost spending plans might be arranged erroneously; the income plans may be incorrect. Approaches TO PREVENT BUDGETARY SLACK:- Assessment framework:- Associations can decrease budgetary leeway when they quit utilizing financial plan as a negative evaluative instrument. For example, rather than condemning subordinates each time a planned objective isn't accomplished, if the subordinates are permitted some caution to surpass costs when unavoidable, there will be a lesser propensity to make budgetary leeway (Smith et al, 2008, p. 460). Truth-inciting pay plot:- An issue happens in participative planning when a subordinate has private data about elements that impact their exhibition and the compensation plot is spending plan or standard-based. The worker has a favorable position to fend off this data from bosses with the goal that a moderately simple standard is set, subsequently making slack. To dispense with this issue, investigate proposes a fact inciting pay plan to propel subordinates to precisely convey private data and augment execution, in this way diminishing budgetary leeway (Waller, 2002). Budgetary Participation :- Is a perfect budgetary procedure. Most organizations go astray from this perfect budgetary procedure. Ordinarily top chiefs start the spending procedure by giving expansive rules regarding by and large objective benefits or deals. Lower level administrators are wanted to get ready financial plans that meet those objectives. The trouble is that the objective set by top administrators might be ridiculously high or may permit an excess of slack. On the off chance that the spending plans are excessively high and representatives realize they are ridiculous, inspiration will endure. On the off chance that the objectives permit an excess of slack, waste will happen. What's more, shockingly top administration is regularly not in a situation to know whether the objectives they have set are fitting. In fact, nonetheless, an unadulterated deliberate planning framework isn't without restrictions. It might need adequate key bearing and lower level administrators might be enticed to incorporate with their spending plans a lot of budgetary leeway. In any case, in view of the persuasive focal points of purposeful spending plans, top directors ought to be wary about setting rigid financial plans. Zero-Based Budgeting:- The issue of budgetary leeway is especially intense when the earlier years financial plan is utilized as the beginning stage for setting up the current budget.â This is called steady planning. It is assumed that built up levels from past spending plans are a worthy benchmark, and changes are made dependent on new information.â This generally implies planned sums are gradually increased.â The option in contrast to steady planning is called zero-based planning. With zero-based planning, every consumption charges and fees.â This offers ascend to extensive dissatisfaction in attempting to control spending.â Some legislative pioneers push for zero-based planning ideas trying to channel vital administrations from those that just develop under the gradual planning process. End:- Now and again the leeway creation increments if a limited spending plan is applied and the chief is relied upon to acquire spending overwhelms .In othercase in the event that directors are allowed to take an interest effectively in the planning procedure, at that point the odds of slack is to diminish in further stages. Truth initiating plans additionally assume a significant job in decreasing budgetary leeway. People are thought to be propelled by their personal circumstance; accordingly, supervisors won't generally act to the greatest advantage of the administration. Since the activities that may profit the administration probably won't be gainful for troughs personal responsibility. The primary issue here is the means by which to adjust the administrators enthusiasm with the administrations interests. A few activities that the administration can take for this situation are, initially to pay the chief a fixed compensation on the off chance that he makes the correct move and force a punishment in the event that he contradicts. Another progression could be to instigate a pay plan that joins pay with the troughs execution. These activities are required to give subordinate/directors with an impetus to impart honestly, subsequently diminish budgetary leeway.

My Dream House Essay Sample

My Dream House Essay Sample Every person wants to have a place that he or she will call home. I want to have such place too. Most of the people think that home is not an apartment or house, but people who live there. I completely agree with this statement, but I still think that everyone deserves the dream house. From the early childhood, I dreamed of my own place. I imagined every little detail starting from the color of roof and finishing with the shape of the chandelier in the bedroom. With time my ideas were changing but I still have a picture of my dream house in my head. I know that it will be a problem to design all of the rooms like I want because it will not be a house for me but for my future family too. For this reason, I decided to design by myself only a few rooms: kitchen, bedroom, and at least one bathroom. Yet, I also hope that my future husband will take into consideration other my ideas. I always wanted to live in a quiet area in the suburb that is placed not far from the big city. The streets should be green with the beautiful houses. My dream house isn’t very big. It has two floors. There are 4 rooms on the first floor: kitchen, dining room, living room, and bathroom. The second floor has 5 rooms: 3 bedrooms, office, and bathroom. I want to have so many bedrooms because I dream about a big family. Apart from this, I want to have a large terrace attached to the house. Behind the house, I wish to have a nice garden with different fruit trees. I want to have a bright and light kitchen. For this reason, there should be a big window in the wall. The interior of this room should contain bright colors. I imagine a green or yellow kitchen. These colors make me happy and inspired, so I think that this is a good idea to use them for this room. To cook with the inspiration is great. Apart from this, I very like different modern things. For instance, I would like to have a bar counter in my kitchen. I think it can be a great detail of the interior. I know that bedroom isn’t a place where I can decide everything by myself because my future partner will live there too. For this reason, I don’t want to have any bright and girly colors and staff. As for me, the best color for the bedroom is grey. However, to make it not too boring and depressing, I want to have some bright details inside the room, like a blue vase, pillows, picture, and curtains. I think it will be enough to make the room interesting. I also want to have a light bedroom, so it is necessary to have a couple of big windows. The bathroom is also a room that I want to design by myself. I want to have there a brown and beige tile. Such things as a toilet, bath, and washstand should be white. I want to have a bath but not a shower because I very like to take a bath with bubbles. I think that this room is a place to relax, so I want to make it very comfortable and cozy. I know that most of my ideas are too general, but I understand that in a few years that can be completely different. Actually, it does not really matter what color the walls or floor will be. The most important thing for me is to create a nice place where I will feel comfort and peace. I hope that my dream to have a nice house will come true one day.

Drawbacks of Solitary Confinement - 1716 Words

Not too many people know what Solitary confinement is or what it can do to a human being. Solitary confinement is a special form of imprisonment. The prisoner is confined in a small windowless unit completely isolated from any human contact. It is a form of punishment for behavior modification beyond incarceration for a prisoner and is used as an additional measure of protection from the inmate. The issue of solitary confinement is extremely controversial and is a complicated subject to decide on. Some consider the extreme isolation to be torture, others feel it is necessary. Different states and prisons define their conditions differently, but one thing is for certain, the psychological impacts on the prisoners due to this long-term isolation are inevitable. Solitary confinement is cruel and ineffective. Why is this considered torture? Because different people have different capacities for resilience. What really happens to people who are deprived of social contact for months or even years? Could the mental stability of the prisoner ever recover after the psychological disorders caused by this extreme disciplinary act of isolation are impacted? We need to be looking for other ways to keep our prisons safe. Solitary Confinement is torture and should be banned due to violations of our basic human rights. Torture is defined as any act by which severe pain or suffering, whether it is mentally or physically, is intentionally inflicted on a person for information, punishment,Show MoreRelatedSolitary Confinement Is A Form Of Punishment918 Words   |  4 PagesSolitary confinement is a separate housing unit where housing is for the worst of the worst and any criminal who cannot be left in general population. Supermax prisons is a form of tool where the wardens and security guards can manage any disobedient prisoners. 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The Secrets of Good Topics to Write an Argumentative Essay Revealed

The Secrets of Good Topics to Write an Argumentative Essay Revealed The reader needs to be impressed by the manner in which you defend your ideas. Bear in mind that a really great essay about life is going to have a good deal of your own thinking and experience. By way of example, in college, you might be requested to compose a paper from the opposing standpoint. A conclusion is, undoubtedly, the most crucial portion of the argumentative essay because you can either support the excellent impression or destroy it entirely. You should have your reasons, and our principal concern is that you find yourself getting an excellent grade. What You Don't Know About Good Topics to Write an Argumentative Essay Moral argumentative essay topics are a few of the simplest to get carried away with. It will be simple to go through the entire essay when you've made from the beginning. An argumentative essay is a certain kind of academic writing. Regardless of the popular myth, a decent argumentative essay is more than simply attempting to show your point with a couple arguments. Plus, do not forget that you're writing an argumentative essay, which usually means you need to mention what you stand for in the very first area of the introduction. Now the reader will be aware of what to anticipate from the essay and are going to have superior comprehension of the principal points of the argument. Tell the reader why you feel how you do and give a concise review of what was discussed in the duration of your essay. Ultimately, you ideally need to select a topic which is going to be interesting for your readers. Recent argumentative essay topics that are related to society is going to do. While informal essays don't need specific understanding of particular topics, we suggest that you look at the info you use while writing. 1 last point, argumentative essays do not have to be boring. All argumentative essays should have a thesis statement close to the start of the essay, where the writer succinctly outlines their argument in a couple of sentences. You may continue to keep your argumentative essays for your upcoming job portfolio in case they're highly graded. Our crew of essay writers works with any sorts of academic papers for many decades. To compose a strong argumentative essay, students should start by familiarizing themselves with a number of the common, and frequently conflicting, positions on the research topic so they can write an educated paper. They often find that most of their work on these essays is done before they even start writing. Weave in your perspective to earn your essay unique. It's possible to easily write your persuasive essay if you adhere to these steps. An argumentative essay requires you to choose a topic and have a position on it. Professional customized essay writers for hire to make your essay from scratch. On-line writing is a really terrific medium, only recently offered. Alcohol usage ought to be controlled. It is not important to us, whether you're too busy on the job concentrating on a passion undertaking, or simply tired of a seemingly infinite stream of assignments. Possessing excellent research abilities and selecting an excellent topic is important. Pick an activity or skill you're capable of completing to compose an instructional speech. If you make an order on our site, you obtain all extra guarantees. Some political topics include things like pending legislative accounts, the budget or employment development. Our customer support will gladly tell you whether there are any special offers at the present time, and make sure you are getting the very best service our company may deliver.

Thesis story Free Essays

Being smart on handling one’s money is one of the fundamental ways how to become rich. The fact that money, no matter how much it is, can flee from our hands even in just mere seconds is a thing to keep in mind. So we should learn how to save and invest our money in a trust-worthy institution with good facility with a service admirable in regards to its quality. We will write a custom essay sample on Thesis story or any similar topic only for you Order Now Banking is indispensable in the modern world as it connects savers and borrowers. If you are a â€Å"saver†, where would you save your treasures efficiently? Saving it on a chest or a vault is bold stupidity. Banks pay you interest because they loan your money to those who have ideas to use it. This is where â€Å"borrowers† enter. Banks do charge them interest but they will have money for innovative business ideas, providing jobs for people, and stimulating the economy. If you are a consumer, you can use banknotes as a medium of exchange. Remember, without banks, there would be no money for The Bangko Sentral Ng Pilipinas (BSP) is a bank as well who produces money for the nation. Banks are  financial institution  and a  financial intermediary  that accepts  deposits  and channels those deposits into  lending  activities, either directly by loaning or indirectly through  capital markets. A bank is the connection between customers that have capital deficits and customers with capital surpluses. In other words, it is the middleman to those who are in need and to those who can give. There are two forms of banking institutions. A banking institution can either be a Government or Private banking Institution. The difference between the two is A Government bank is a bank where the Government has a minimum 51% or more stakes in that bank. A Private bank is a bank where the Government does not have any stake. But, both types of banks have to follow the same laws applicable to them. In either way, a bank no matter what form it is, will always make sure that our savings earn interests and make the money they have in their hands rotate on the economy to provide financial growth. Statement of the Problem This study aims to assess the pproduactivity, profitability, and customer satisfaction of selected banking institution in Metro Manila. Specifically, it answered the following questions: 1. 0 What is the profile of the participants in terms of the following variable; 2. 1 Name of the bank 2. 2 Campaign Advertisement 2. 3 Vision 2. 4 Mission 2. 5 Foundation 2. 6 Number of Branches 2. 7 Subsidiaries and Affiliates 2. 8 Number of Employees 2. 0 What are the things involve in the production of each respondents in terms of: 2. 1 Organizational Chart 2. 2 Management Plans and Principles 2. 3 Product and Services 3. 0 What is the status of the respondents with regards to the profitability of the institution under two conditions: 3. 1 Financial Statement Prior Year . 2 Financial Statement Current Year 4. 0 What is the standing of satisfaction of customers in the respondents’ way of production in terms of: 4. 1 Security of the customers’ deposits 4. 2 Interest return offered 4. 3 Effectiveness of respondents’ products and services 4. 4 Service Comfortability 4. 5 Affordability of Interest payable in loans 5. 0 Is there any significant relationship between profitability, pproduactivity, and customer satisfaction when the respondents are group according to their profile? Hypothesis There’s not much of any difference between the operations of a government and a privately owned bank. The factors that affect the iinvestors to choose are the offers, location, and services. Significance of the Study The purpose of this study is to provide information and answer the stated problems to help those who are in need if they will be investing. Through this study the future readers may find out what are the factors to consider when putting their investment in the line. This study conducted can be help in any of the readers: Iinvestors / Potential Iinvestors – To identify and be aware how to invest their money and feel safe and lessen the risk about the decisions they will make. Job Seekers – be able to know where to file their application and put their talents and skills in full potential. Future Seekers – This study will serve as guide for future researchers who will conduct a study with about this topic. Further research should be made regarding this topic. Scope and Limitation of the Study This study was conducted to know the status of pproduactivity, profitability and customer satisfaction of selected banking institution in Metro Manila. The researchers focused on three banking institution which are MetroBank of Metropolitan Bank, Bank of the Philippine Islands and Landbank of the Philippines. How to cite Thesis story, Papers

Nigerias Public Service Reform Process Human Resource Issues Essay Example

Nigerias Public Service Reform Process: Human Resource Issues Essay That Nigeria is going through a phase of rapid transition is beyond doubt. Variability in any case, is a constant feature of human societies. There was a time not too far in the past when the Nigerian economy was based on agriculture. Then for a few fleeting years, petroleum resources transformed the outward appearance of the economy. In recent years, oil wealth has proved to be so fickle and elusive a partner in development that frantic efforts have been, and are being, made to search for alternative sources of wealth. Looking at the vicissitudes in the life of a nation, as we have just done in the case of Nigeria, it is tempting then to suggest that the single determinant of a nation’s growth is the quantum of resources it possesses. To put it in another language, a nation waxes or wanes depending on its natural resource endowment. If this hypothesis is not totally false, it is also not exactly true. The experience of the last forty or so years has demonstrated that one factor that has proved decisive in Africa’s development effort is the caliber of the available human resource. It is this factor, rather than any other, that has pushed the continent farther on the path of dependence, recession and economic decay. We will write a custom essay sample on Nigerias Public Service Reform Process: Human Resource Issues specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Nigerias Public Service Reform Process: Human Resource Issues specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Nigerias Public Service Reform Process: Human Resource Issues specifically for you FOR ONLY $16.38 $13.9/page Hire Writer It is the only energy source that has the potential of igniting the engine of recovery and growth. If we are keen on a serious debate, we may even advance the proposition that of all the variables crucial to an understanding of the development process, the human resource stands out as an independent variable. It is the variable that operates on, and transforms, other variables to produce a given development scenario. If the human resource is presumed to be so important, what then is its true nature, and in what ways can we support its development and growth? As argued in this paper, human resource is more than the complements of staff required to implement a specific policy or programme. It is even more than the â€Å"training† and â€Å"development† of manpower. We are getting close to the true character of human resource when, in addition to the preceding components, we look at the morale and motivation of the work force, the tactics and strategies adopted in deploying the workforce on agreed assignments, as well as the internal (management) and the external (socio-cultural) influences operating on the behaviour of employees. Much as one would like to be â€Å"practical† and down-to-earth, the preceding attempt to define the scope of human resource management raises a serious but unavoidable conceptual problem. We began with the a priori assumption that the human resource is strategic. We even went to argue that the sub-optimal behaviour of this strategic resource is the fortes et origo of Africa’s troubles. It is 3 on the basis of its importance that we classified it as an independent variable. But then, the definition of the variable leads us to believe that its behaviour is also subject to the behaviour of other variables – notably, the methods and policies affecting the recruitment, training, motivation, deployment and utilization of personnel. Thus, within the twinkle of an eye, an independent variable has become very much dependent. This raises the question, how come? The failure to solve the conceptual puzzle in human resource management is, in fact, the bane of previous efforts at devising practical and reliable strategies aimed at deriving optimum benefits from the allocation of this vital resource. To be specific, our failure to distinguish the point in time when human resource is considered strategic enough to â€Å"stand by itself† from that when it is so devalued that it becomes a â€Å"captive† of other variables (administrative, political, cultural, etc. ) explains the inconsistency and the double-talk on the importance of human resources in national development efforts. If we are able to establish the strategic nature of the human resource and, at the same time, identify the factors that militate against its optimum allocation, what policy measures can we propose to rectify any perceived anomalies? In specific terms, what actions can we urge employing authorities to take to derive maximum benefits from the monies and efforts which they invest on recruitment, training and manpower development as well as on the â€Å"sanitization† of the management environment against possible outbreaks of productivity-resisting diseases (notably, corrupt practices, mismanagement of diversity, sagging morale, bad time-keeping, willful elongation of procedures, and brain-drain). In proposing a radical review of human resource development and utilization policy in Nigeria, this paper begins by discussing the role of human resources in the development process. It then proceeds to examine factors within the formal organization, and in the external environment, which determine the effective allocation of this vital resource. The third part of the paper focuses on short- and medium-term policy measures, while the fourth outlines a long-term plan aimed at countering the negative effects of he external environment. 2. Human Resources and National Development The development of any nation depends to a very large extent on the caliber, organization and motivation of its human resources. In the specific case of Nigeria where diversity exerts tremendous influence on politics and administration, the capacity to increase the benefits and reduce the costs of this diversity constitutes a human resource management challenge of epic proportion. 4 During the colonial period, Nigeria’s economy was based on primary production – more specifically, on the production of primary commodities and raw materials for the export market. Although the population was relatively small, the country’s contribution to world trade in specific commodities was impressive. For example, in 1938, Nigeria’s population was less than 30 million, and even up to 1955 the figure could not have been higher than 35 million. Yet, within this period, 1938-55, when there were no more than 35 million Nigerians, the country recorded constant increases in the production of palm kernel, palm-oil and groundnuts, and was a major force to reckon with in the international exchange of the commodities. Tables 1, 2 and 3 depict Nigeria’s share of the world trade in palm kernels, palm-oil, and groundnuts, between 1938 and 1955. Table 1: NIGERIA’S PALM-KERNELS EXPORT AS % OF WORLD TOTAL, 1938 – 1955 1938 Tons exported (‘000) Value (? illion) % of total world export of palm-kernel 312. 0 2. 2 46. 0 1947 316. 0 6. 2 58. 0 1949 397. 0 12. 3 52. 0 1955 433. 0 19. 2 56. 0 Source: K. M. Buchanan and J. C. Pugh, Land and People in Nigeria, Hodder and Stoughton, London, 1955 Table 2: NIGERIA’S PALM-OIL EXPORT AS % OF WORLD TOTAL, 1938-1955 1938 Tons exported (‘000) Value (? million) % of total world trade in palm-oil Source: Buchanan and Pugh 110. 0 1. 0 22. 0 1947 121. 0 3. 2 43. 0 1949 159. 0 7. 2 34. 0 1955 182. 0 13. 2 33. 0 5 Table 3: NIGERIA’S GROUNDNUT EXPORTS AS % OF WORLD TOTAL, 1938-1955 1938 Tons exported (‘000) 180. 0 Value (? million) 1. % of total world trade in groundnuts 9. 0 Source: Buchanan and Pugh 1947 250. 0 6. 3 38. 0 1949 355. 0 12. 0 40. 0 1955 528. 0 23. 1 In explaining the vast contributions of a thinly populated Nigeria to world trade in primary commodities, we cannot but acknowledge nature’s bounty in the form of fertile soil, favourable weather and constantly good harvests. But over and above these natural advantages, the colonial administrators consciously applied the then rare skill of managing people and ensuring that they (the mass of the people) produced the goods and services required for the sustenance of the colonial economy. Indeed, the palm trees could have yielded the kernels without being cultivated, but the seeds and the oil would have gone to waste if plans had not been made to collect them for further processing. Groundnut cakes and oil would have gone to waste if plans had not been made to collect them for further processing. Groundnut cakes would not materialize unless the seeds were planted, the farms properly tended, and the crops harvested at the right time and transported to the collection depots or oil mills. In realization of the Biblical warning that after his transgression in Heaven, Adam would have to toil and sweat before he could have his daily bread, the colonial authorities devised an ingenious plan of extracting as much work as possible from the colonized people. First, they instituted the system of labour contract – a system which no less a personality than Lugard regarded as more efficient than slavery. Secondly, the colonial power introduced the system of direct taxation, and insisted that the tax must be paid in a recognized and legally sanctioned currency. Since the African could not resort to trade by barter in discharging his tax obligations, he now had two options – to look for wage labour (e. g. in the coal mines or in construction projects) or to produce more cash crops (cotton, cocoa, groundnuts, hides and skins). Thirdly, to encourage increased agricultural production and facilitate the movement of commodities, the colonial regime (particularly between 1906 and 1936) gave priority to the development of infrastructural facilities such as roads, railway, ports and harbours, and internal communication services. In case the facilities proved inadequate as an incentive to production, the colonial administration encouraged the importation of European 6 manufactured goods that had to be paid for with income generated from formal or informal employment. It was in fact this craving for prestigious European goods (ranging from the Raleigh bicycle to the Ford Motor Car) which served as the most powerful inducement to work. As we are likely to discover later, it was this same craving for imported manufactured items which proved detrimental to the development of self-reliance, and for that reason, of indigenous technical knowhow. In any case, the strategy adopted by the colonial regime did achieve its basic objective – i. e. the deployment of local human resources in such a way that primary commodities and essential raw materials were produced as and when required. The same strategy made possible the construction of infrastructural facilities and the extraction and exploitation of mineral resources such as coal and tin ore. At the very least, therefore, the colonial administration’s deployment of human resources did produce operatives, if not managers. After the attainment of independence, and, particularly, towards the latter part of the 1960s, crude oil steadily emerged as a vital economic asset. Although the civil war (1967-70) prevented a full-scale exploitation of Nigeria’s petroleum resources, the cessation of hostilities in 1970 witnessed a sharp increase in oil revenue. This had the effect of transforming the shape and size of the economy. In contrast to the 1960s when the growth rate seldom exceeded 4 per cent per annum, the period 1970 to 1977 saw the economy grow at the rate of between 9. and 30. 6 per cent. While the external appearance of the economy conveyed an impression of growth, decay was gradually creeping in. in fact, a number of danger signals could be detected even at the height of the oil boom. First, what passed for growth was nothing more than the beguiling influence of what was essentially a wasting asset. Whereas oil exports continued to rise in volume and value, traditional exports – especi ally primary commodity exports either stagnated or declined. In other words, the economy â€Å"grew† in the 1970s not because labour and other factor inputs were more productively deployed than before, but because nature was, in a manner of speaking, bestowing increasing resources on Nigeria. If we are looking for further proof of this statement, we may wish to compare the rate of population growth with per caput agricultural production. In the 1970s, the population grew at the rate of over 3 per cent per annum, while per capital agricultural production was lower than 2 per cent. Also, while the total population in the 70s approached 75 million, (more than twice what it was in 1955) Nigeria had by then lost the commanding lead which it possessed in the 1950s in the production and export of certain primary commodities. In a nutshell, 7 the more people there were, the less productive Nigeria’s food and agriculture sector tended to become. If that is curious, then we need to look at another concurrent â€Å"development† in the 1970s – that is, the second danger signal which ought to have been promptly heeded. While the country earned an increasing amount of revenue from petroleum exports, the balance on the current account was apt to tilt towards the negative rather than the positive side. In 1970/71, current account deficit amounted to N500 million; in 1971/72, N229 million; in 1972/73, N315 million; and in 1976/77, N219. 9 million. Only in 1975/76 was a surplus of N172. 6 million recorded. The deficits are by themselves not disastrous for the economy – especially, if the economy had an in-built mechanism for transforming the goods financed under the deficits into productive assets. In the case of Nigeria, the deficits simply reflected an uncontrollable propensity to import capital goods, raw materials, and consumer items, without a clear programme for the development of indigenous capacity in the areas. We need to make necessary allowance for the fact that the early 1970s was a period when Nigeria was faced with a huge challenge in the areas of national reconciliation, reconstruction, and rehabilitation. Government had no choice but to earmark large sums for these urgent tasks. We must also recall that the Government did make a serious attempt to promote self-reliance. As a matter of fact, a sizeable proportion of the oil revenue went into financing a comprehensive indigenous enterprises promotion (otherwise known as the â€Å"indigenisation†) policy. The disappointing response of the new (indigenous)entrepreneurs was the problem. Instead of accepting the challenge by initiating new managerial and technical processes, some of the new â€Å"owners† of enterprises were either content to operate as fronts for aliens or continued to rely on the industrialized economies for leadership in management and technology. Even industrial raw materials had to be imported with the result that if foreign xchange became scarce the factories had to close down or to operate at reduced capacity. The third danger signal noticeable in the 1970s was the emerging culture of replacement and the abandonment of the repair and maintenance culture. While the replacement of unserviceable equipment or mechanically faulty motor vehicles saves the owner a lot of head ache, it is wasteful in terms of the additional financial outlays involved, and more especially, in terms of the loss of the training opportunity which repairs and maintenance would have offered. In effect, the replacement culture which evolved with the oil boom of the 1970s aggravated Nigeria’s technological dependence situation and did an incalculable harm to the development and utilization of the nation’s stock of human resources. 8 There are reasons to believe that attitudes are changing. After the oil shock of 1982 and the series of belt-tightening measures which accompanied it, it became clear that even metal scraps and â€Å"carcasses† of motor vehicles could be put to good use. At any rate, with the shortage of foreign exchange, it is becoming increasingly difficult to import new machinery and equipment or obtain spare parts for existing ones. Necessity, they say, is the mother of invention. In Nigeria, necessity has led mechanical workshops to experiment with the idea of â€Å"cannibalising† one equipment to â€Å"save† another. However, the earlier practice of waiting for, or merely reacting to, external leadership in science and technology has cost Nigeria very dearly. It resulted in financial resource leakage, and aborted whatever plans there might have been to promote indigenous technological development. It was like losing the chance of a life time. I must stress that by focusing on what might have been, I do not wish to create the impression that Nigeria’s current socio-economic crisis arose out of the fact that within the period of oil boom, the Nigerians stopped working. If anything, the rush to make a quick Naira led many a Nigerian to sleep less and toil more. However, and from the point of view of optimum allocation of effort, we may argue that a disproportionate amount of time was spent on pursuits whose impact on the long-term health of the economy was questionable. And practically every Nigerian has a share of the blame. The political leaders did not map out a clear-cut policy on self-reliance and on indigenous technological development. The senior managers, administrators and professional personnel were either too impotent to influence policy in the direction of self-reliance, or they saw no need to tamper with what was essentially a neo-colonial (and dependent) socio-economic arrangement. Their subordinates in the executive and technical cadres could not be expected to think differently. Theirs, in any case, was to implement laid down policy, avoid â€Å"mistakes†, and generally steer clear of trouble. The clerical and operational staff might be interested in change, but that change must have direct and immediate impact on their limited earnings. As all the classes have lately discovered, the wrong channeling of energies has reversed the gains of yester-years, and substituted economic decline for economic growth. The development strategy which evolved over the years, and the implementation of the strategy, has placed the economy in a situation of dependence. In such a situation, the human resource is merely a follower rather than an initiator of technology. The consequence is obvious. The leaders decide the fate of the followers. For instance, if factories in the industrialized economies turn back 9 Nigeria’s cotton, cocoa and other commodities, the only option available to Nigeria (in the absence of alternative uses) is to step down the production of the commodities. In fact, during the second world war when the British diverted resources to the war effort, cocoa farmers (now knowing what to do with the harvest on their hands) set their plantations on fire! No doubt, therefore, human resources play a crucial role in national development. Yet, as the next section shows, policies governing the development and utilization of the resources might fail to grapple with the major problems in human resource management. 3. Problems in Human Resource Development and Utilization: a Review of Policies and Practices A umber of factors tend to influence the optimum allocation of human resources. Among them are the policies relating to recruitment, training, employment conditions, and the deployment of personnel. Equally important are the prevailing management environment, socio-economic conditions, and the traditional work culture. Let us take this one by one. Recruitment Policies and Practices The contribution of the human resource is likely to be determined largely by the caliber of people recruited into an organization. In most cases, employers focus on the qualifications and experience of candidates being considered for vacant positions. While this is prima facie useful, it does not necessarily follow that the credentials make the employee. Even when we discount the possibility of forgeries and certificate racketeering, academic training by itself might not adequately prepare a person for a job. The same thing applies in the case of experience which might neither be â€Å"cognate† nor â€Å"relevant†. In fact, instead of focusing mainly on educational qualifications and experience, recruiting bodies would need to go further and probe deep into the aptitudes, attitudes, personal character of candidates for certain jobs. Certainly, jobs in the security and law enforcement agencies, financial institutions, customs, immigration and the postal service would, in view of the public attention they have attracted, benefit from a professional approach to staff selection. The need for federal character in the recruitment of public personnel has generated a lot of controversy in recent years. There is nothing wrong with the principle. It is only the application that we have to watch. Federal character, as I once argued, mean looking far and wide for the best and the most competent. 10 However, in practice, the principle may be subverted, especially if it is interpreted as a crude form of ethnic balancing. In a diverse society like Nigeria, the public service cannot evade the issue of representation. When an agency is dominated by individuals from one ethnic group, the un-represented groups are likely to cry foul, and for good reasons too. It is only when the diversity of a nation is properly reflected (or mainstreamed) in decision-making structures that the fairness of decisions could be constantly tested. It goes without saying that the issue of diversity does not end with recruitment. It extends to the day-to-day management of inter-personal and inter-group relations in public agencies. It is therefore imperative that senior managers be exposed to the appropriate sensit ivity training so that the networks of relations would be properly and adequately managed. Training and Manpower Development Closely related to the problem of recruitment is, therefore, that of training and manpower development. Presumably, those to be recruited would first have to be trained. It was in realization of the importance of pre-entry training that priority was attached to the establishment of primary, secondary, vocational, and technical schools, and universities. In 1970, there were 3,515,820 primary, 310,054 secondary, vocational, and technical schools in Nigeria. By 1978, the number had increased to 11,410,360; 1,223,200 and 43,088 respectively. And while there were only 5 universities in 1962, Nigeria has no less than 21 today. Therefore, at least, in terms of the basic, pre-entry training, candidates for different classes of jobs seem to be well catered for. The problem again lies in the gap which exists between, on the one hand, the formal academic training offered by the schools and the universities, and, on the other, the practical requirements of the jobs. No where is this gap as wide as in the technical/vocational area. A secondary school graduate can, with little preparation, move straight to an office and carry out basic clerical or bookkeeping functions. With additional training, he/she would be ready to perform secretarial and ICT-related duties. However, for the tasks of electrical wiring, airconditioning and refrigeration, maintenance of electronic and mechanical equipment, even attendance at the technical and vocational schools may be considered an inadequate preparation. The reason for this is that the technical schools have concentrated on text-book solutions, and distanced themselves from the world of work. What was said earlier on about dependence on externally developed technology applies here. Unless and until the polytechnical institutions start to dismantle complicated equipment and fabricate spares, their contribution 11 to human resource development would remain minimal. As for the universities, they would need the support of the government and the private sector in aligning their academic research with the development needs of the country. We have so far focused on the pre-experience training institutions. The challenge facing the post-experience ones is equally daunting. The 1970’s witnessed the establishment of a few of them, in addition to those which had existed before and immediately after independence. For example, the Centre for Management Development (CMD), the Industrial Training Fund (ITF) and the Administrative Staff College of Nigeria (ASCON) came into being at about the same time (1972/73). NIPSS was established in 1978. I understand that plans for the establishment of a new Civil Service College are at advanced stage, although I am yet to come across a convincing argument for this latest proposal. Prior to the establishment of these institutions (in fact, as far back as 1956) an Institute of Administration had been set up in Zaria to organize training programmes for senior and intermediate level personnel of government and the native authorities in the North. When the universities of Ife, Lagos and Nigeria came into being in 1962 they too set up their own institutes or schools of administration. The first major problem then is that of ensuring that the postexperience institutions’ activities are coordinated and that unnecessary overlapping or duplication of effort is avoided. The second problem is how to find the resources which the institutions undoubtedly require to fulfill their mandates. Then, there is the question of how to ensure the relevance of their activities, particularly during this period of economic emergency. Employment Policy and Conditions The third factor influencing the performance of the human resource is the employment policy, and particularly, the impact of the policy on employment conditions, and on morale and motivation of the employees. At an AAPAM Roundtable which took place in Kampala, Uganda in November 1988, Professor Gelase Mutahabe (the AAPAM Secretary-General) and my humble self argued that a possible explanation for the massive brain-drain in many African countries was the demotivating employment policies and practices. The assumption by the employer that the stock of human resources is limitless has led to the total disregard of the most elementary principle of motivation. The on-going socioeconomic crisis has worsened the situation by throwing many able-bodied persons out of their jobs. It goes without saying that an employment policy which is founded on the assumption that the supply of labour exceeds demand would not 12 seek out the best brains or make a serious effort to develop the employees’ productive capacity. Management Environment The management environment may reinforce the negative tendencies in the employment policy. In the 1970s, a number of administrative review/reform commissions were established by African Governments principally to make the management environment conductive to efficient allocation of resources. At least one of them, the Ndegwa Commission (in Kenya), called attention to factors within the managerial environment that tended to hinder the productivity of human resources, viz. (a) reluctance by manager to delegate operational responsibilities, with the result that the managers neglected their policy and innovate responsibilities and focused on administrative routine (leaving subordinates with little or nothing to do); lack of communication within departments and between one department and another (resulting in duplication of effort, and lack of coordination); failure to specify targets or hold subordinates responsible for specific results areas (with the consequence that some junior officers misunderstood, or were ignorant of, the purpose of their jobs); centralization of authority at the ministry headquarters. b) (c) (d) In their own ways, the Udoji Commission (Nigeria) and the Wamalwa Commission (Swaziland) addressed the issue of the managerial environment. It was in fact in an attempt to install â€Å"results-oriented† structures in place of the hierarchical, and status-oriented ones that the Commissions recommended the introduction of accountable management systems. Unfortunately, the aspects of the review Commissions’ proposals relating to structural reform were either simply â€Å"noted† or implemented in a half-hearted manner. In some ases, recommendations which subsequently proved harmful to the health of certain subsectors (particularly public enterprises, universities and research institutes) were implemented. An illustration is the concept of unified grading and salary system (UGSS) which transferred the hierarch ical attributes of the civil service to organizations that were in need of innovative approaches to problems. Supervisory Problems 13 Weak and/or bad supervision may also have adverse effects on human resource development and utilization. For example, when a superior officer consistently fails to monitor the performance of subordinates or leaves them to their own device, laxity and indifference may set in. If s/he neglects his responsibility to train or counsel newly recruited staff, s/he cannot assist his organization in integrating the theoretical training of the staff with the practical requirements of the job. But perhaps as damaging as (if not more damaging than) non-supervision is highhanded treatment of subordinates. A supervisor who victimizes his workforce or refuses to see any redeeming side of his close associates is a serious liability to his organization. Instead of rallying the staff behind the goals of the organization, he would tend to promote discord and bitterness. This is particularly significant in Nigeria where the typical public office brings together individuals from diverse cultural settings. External environmental factor I have alluded to the influence of the environment when I referred to Nigeria’s diversity. Ethnic, religious, language, cultural, and gender differences exert influences on inter-personal and inter-group relations. It is therefore of utmost essence that the public manager be aware of how to handle and manage such differences. The projected reform of the public service should also incorporate diversity management strategies. Another important environmental issue that future reform efforts should address is that of corruption. In fact, this subject is so important to deserve separate, in-depth treatment. I am therefore attaching a copy (in page proof format) of a forthcoming article in vol. 5, no. 2 Spring 2003 issue of Public Integrity. Readers should kindly note that before returning the proof to the journal, I inserted in the final draft the Government of Nigeria’s trong reservations on a Time magazine article written by Stephen Faris on Nigerian on 17 April 2002. 4. Human Resource Development and Utilization: Short- and Medium-Term Measures The short- and medium-term measures which are likely to facilitate the judicious allocation of human resources include the streamlining of employment policies, the improvement of the management environment, and the evaluation and redefinition of the role of tr aining institutions and manpower development agencies. 14 If the country is to derive maximum benefits from its investment on human resources, it should make a serious and sustained effort to motivate all categories of personnel. Motivation includes, but is by no means limited to, financial rewards and incentives for increased productivity. Government needs, as a matter of priority, to identify productive units and assign measurable targets to them, the attainment of which should attract specified rewards or benefits. The Republic of Tanzania experimented with this idea in its customs service, and the result exceeded all expectations. The parastatal bodies with economic or quasieconomic objectives (NITEL, NEPA, Nigeria Airways, etc. ) have nothing to lose, and probably a lot to gain, from a carefully designed programme of target-setting that is closely related to a motivation package. Even in the regular civil service, we are likely to find agencies or units offering services while at the same time operating in the market place. Any market-related operations should come under the new arrangement of target-setting and motivation. Material rewards are, however, not the only tools of motivation. The senior mangers and administrators in fact look for more. They expect to be appreciated for the contributions they are making to national survival and development. If they are not considered worthy of national honours or merit awards, they at least would not like to be prematurely retired or publicly disgraced. Motivation, as far as they are concerned, means not losing sleep over when the axe is going to fall. Equally important to the effective utilization of human resources is the reform of the management environment. Anything which constitutes a barrier to efficient resource allocation (be it hierarchy, grading of posts, systems and procedures, allocation of responsibilities, supervision styles, or civil service rules and regulations) should be closely reviewed and properly streamlined. As part of the short- and medium-term measures, steps should be taken to evaluate, rationalize, and coordinate the

Free Essays on Conflicts In Communication

Conflicts in Communication â€Å"I just don’t understand men!† This expression is a popular one used by women of all ages. From adolescents to senior citizens, women are at a struggle in understanding why men do the things they do and vice versa. It is a general understanding that communication is the key to any relationship. However, both sexes use language for different purposes making it difficult to comprehend one another. In chapter 3 of Understanding Human Communication, Gender and Language is discussed in detail. According to the book, both genders share common topics of discussion such as movies, television and work. However, women generally use language for social purposes, to discuss personal problems and feelings. While on the other hand, men use language in a more impersonal manner, to complete the task at hand with minimal expression of their emotions. Women view conversations with other females a necessity, while men view conversations with other males as something they simply lik e to do. Through my experiences, I can honestly say that I agree with these descriptions of male and female language. Obviously not everyone complies with these descriptions, but for the most part these generalizations are true. Every female deals with their problems in very various ways yet there is always one similarity: girlfriends are a necessity in resolving those problems. When I look back at high school, I see a nonstop cycle of gossip, lies, fights, boyfriends, and heartaches. These were the toughest years of my life so far and I am glad I did not have to go through them alone. In any bad situation, the first to be by my side were my girls. They helped me realize things that I already knew deep down, but needed to hear it out loud to believe. We would talk all night about our feelings on sex, boys, family, friends, and high school gossip. These â€Å"bonding sessions are a main reason that women need female-to-female conversations. Fe... Free Essays on Conflicts In Communication Free Essays on Conflicts In Communication Conflicts in Communication â€Å"I just don’t understand men!† This expression is a popular one used by women of all ages. From adolescents to senior citizens, women are at a struggle in understanding why men do the things they do and vice versa. It is a general understanding that communication is the key to any relationship. However, both sexes use language for different purposes making it difficult to comprehend one another. In chapter 3 of Understanding Human Communication, Gender and Language is discussed in detail. According to the book, both genders share common topics of discussion such as movies, television and work. However, women generally use language for social purposes, to discuss personal problems and feelings. While on the other hand, men use language in a more impersonal manner, to complete the task at hand with minimal expression of their emotions. Women view conversations with other females a necessity, while men view conversations with other males as something they simply lik e to do. Through my experiences, I can honestly say that I agree with these descriptions of male and female language. Obviously not everyone complies with these descriptions, but for the most part these generalizations are true. Every female deals with their problems in very various ways yet there is always one similarity: girlfriends are a necessity in resolving those problems. When I look back at high school, I see a nonstop cycle of gossip, lies, fights, boyfriends, and heartaches. These were the toughest years of my life so far and I am glad I did not have to go through them alone. In any bad situation, the first to be by my side were my girls. They helped me realize things that I already knew deep down, but needed to hear it out loud to believe. We would talk all night about our feelings on sex, boys, family, friends, and high school gossip. These â€Å"bonding sessions are a main reason that women need female-to-female conversations. Fe... Free Essays on Conflicts In Communication Conflicts in Communication â€Å"I just don’t understand men!† This expression is a popular one used by women of all ages. From adolescents to senior citizens, women are at a struggle in understanding why men do the things they do and vice versa. It is a general understanding that communication is the key to any relationship. However, both sexes use language for different purposes making it difficult to comprehend one another. In chapter 3 of Understanding Human Communication, Gender and Language is discussed in detail. According to the book, both genders share common topics of discussion such as movies, television and work. However, women generally use language for social purposes, to discuss personal problems and feelings. While on the other hand, men use language in a more impersonal manner, to complete the task at hand with minimal expression of their emotions. Women view conversations with other females a necessity, while men view conversations with other males as something they simply lik e to do. Through my experiences, I can honestly say that I agree with these descriptions of male and female language. Obviously not everyone complies with these descriptions, but for the most part these generalizations are true. Every female deals with their problems in very various ways yet there is always one similarity: girlfriends are a necessity in resolving those problems. When I look back at high school, I see a nonstop cycle of gossip, lies, fights, boyfriends, and heartaches. These were the toughest years of my life so far and I am glad I did not have to go through them alone. In any bad situation, the first to be by my side were my girls. They helped me realize things that I already knew deep down, but needed to hear it out loud to believe. We would talk all night about our feelings on sex, boys, family, friends, and high school gossip. These â€Å"bonding sessions are a main reason that women need female-to-female conversations. Fe...

3 Key Strategies for SAT Passport to Advanced Math

3 Key Strategies for SAT Passport to Advanced Math SAT / ACT Prep Online Guides and Tips Worried about exponents or coordinate geometry on the SAT? Never fear, this guide is here! I'll explain everything you need to know about SAT Math's trickiest subject area: Passport to Advanced Math. This topic tests all the algebra skills you must have firmly in place before you move into the study of more complex math, including systems of equations, polynomials, and exponents. Of course, the questions are presented in a uniqely SAT way, so I'll walk you through exactly what you can expect from this subsection of SAT Math. Basic Data: Passport to Advanced Math There are 16 Passport to Advanced Math questions on the test (out of 58 total math questions). These questions will not be explicitly identified- there's no label or anything marking these questions as members of this category- but you will receive a subscore (on a scale of 1 to 15) indicating how well you did on this material. You will see this type of question in both the calculator and no-calculator sections. There will also be both multiple choice questions and grid-in questions covering these topics. Passport to Advanced Math Concepts Below are the major skills tested by Passport to Advanced Math questions. Pay attention, now! Understanding Equation Structure The College Board wants to know that you understand how expressions, equations, and the like are structured. Also, the College Board will call upon you to demonstrate a real comprehension of why they're structured that way- and how they work as a result. For a question like this, you need to put both sides of the equation in the same form. So we'll start by FOILing the left side of the equation: $$abx^2+7ax+2bx+14=15x^2+cx+14$$ By comparing the two sides of the equation we can draw two conclusions: $$ab=15$$ $$7a+2b=c$$ Now we can use the following system of equations to determine the possible values for $a$ and $b$: $$a+b=8$$ $$ab=15$$ Therefore, $a=3$ and $b=5$, or $a=5$ and $b=3$. Finally, we plug both of those possible sets of values into the equation $7a+2b=c$ and solve for $c$, which gives us $c=7(3)+2(5)=31$ or $c=7(5)+2(3)=41$. Thus, (D) is the correct answer. Modeling Data You'll have to demonstrate the ability to build your own model of a given situation or context by writing an expression or equation to fit it. Here, the testmakers are asking us to recognize that $C$ is a function of $h$. We're looking at a variation on $y=mx+b$ where $C$ is on the y-axis and $h$ is on the x-axis. In order to find the correct equation for the line, we need to determine the values of constants $m$ (slope) and $b$ (y-intercept). We can look at the graph and immediately see that the y-intercept is 5, but that only allows us to rule out answers A and D. We need to find the slope as well. The equation for the slope of a line is $m=(y_2-y_1)/(x_2-x_1)$ Let's choose points $(1,8)$ and $(2,)$ from the graph and plug these values into the slope equation: $$m=(-8)/(2-1)=(3/1)$$ Given a slope of 3 and y-intercept of 5, we know the correct equation is $C=3h+5$, so the answer is (C). Mathematical modeling will, unfortunately, not get you on the front page of Vogue. Manipulating Equations This skill is very important to have mastered, as it will be useful in a large number of problems. It's all about where you can rearrange and rewrite expressions and equations. This question is pretty straightforward in asking you to rearrange the original formula. The math needed to do so, however, looks pretty nasty, by a glance over the answer choices. Let's take a look. Really, all we're doing is dividing both sides by the big nasty part, which is to say we're dividing by: To do that, we can multiply both sides by the reciprocal, which is: $${(1+r/1200)^N-1}/{(r/1200)(1+r/1200)^N}$$ So, we have: $$m{(1+r/1200)^N-1}/{(r/1200)(1+r/1200)^N}={(r/1200)(1+r/1200)^N}/{(1+r/1200)^N-1}{(1+r/1200)^N-1}/{(r/1200)(1+r/1200)^N}P$$ The two fractions on the right cancel each other out and this simplifies to: $$m{(1+r/1200)^N-1}/{(r/1200)(1+r/1200)^N}=P$$ The answer is (B). Math is one place where manipulation is not a malicious or fraudulent activity. Simplification This aspect is all about turning down the noise within an expression or equation by canceling out useless terms. In other words, the testmakers are likely to throw a whole lot of impenetrable garbage at you and wait for you to rearrange it so it makes human sense. This question is relatively straightforward: it just looks like a handful. It's all a matter of lining up like terms and combining them; careful of the signs. First, we distribute the negative to the terms in the second set of parentheses: $$x^2y-3y^2+5xy^2+x^2y-3xy^2+3y^2$$ Then we combine like terms: $$(x^2y+x^2y)+(-3y^2+3y^2)+(5xy^2-3xy^2)=2x^2y+2xy^2$$ Thus, (C) is the correct answer. Specific Topics in Math Here, we'll talk less about the broad scope of skills you'll need and more about specifics topics you have to be familiar with. Systems of Equations You need to be able to solve a system of equations in two variables where one is linear and one is quadratic (or otherwise nonlinear). Often, you will need to identify extraneous solutions- so don't forget to double-check the answers you find to make sure they work. There's a lot going on with this question, so let's start by simplifying the first equation. $$x^a^2/x^b^2=x^16$$ $$x^(a^2-b^2)=x^16$$ Since we know $x=x$, we can infer the following equation: $$a^2-b^2=16$$ $$(a+b)(a−b)=16$$ We know $a+b=2$, so we can plug that in and solve for $a-b$: $$2(a-b)=16$$ $$a-b=16/2=8$$ The equations on the SAT tend to be more complicated than this one, though. Polynomials You need to be able to add, subtract, multiply, and even occasionally divide polynomials. With polynomial division comes rational equations. You've got to be able to clear variables out of the denominator in rational expressions. Clearly the issue here is simplifying that rather intimidating denominator. Let's try multiplying the whole thing by ${(x+2)(x+3)}/{(x+2)(x+3)}$. $$1/{1/(x+2)+1/(x+3)}{(x+2)(x+3)}/{(x+2)(x+3)}$$ $${(x+2)(x+3)}/[{(x+2)(x+3)}/(x+2)+{(x+2)(x+3)}/(x+3)]$$ $${(x+2)(x+3)}/{(x+3)+(x+2)}$$ $$(x^2+5x+6)/(2x+5)$$ You'll recognize that as answer (B). The "polynomial" heading also includes your friendly neighborhood quadratic functions and equations. You need to be able to devise your own quadratic equation from the context of a word problem. Exponential Functions, Equations, Expressions, and Radicals You need an understanding of exponential growth and decay. You also need a solid comprehension of how roots and powers work. This question looks vaguely impossible, but the trick is just realizing that $8=2^3$. Once we know that we can rewrite the expression: $(2^3^x)/2^y=2^(3x-y)$ Per the question, we know that $3x-y=12$, so we can plug that value into the expression above to get $2^12$ or (A). Oh, the fun we can have with exponents! Algebraic and Graphical Representations of Functions Here are some terms you should understand, both as they apply to functions and as they apply to graphs. What do they mean in each case? x-intercepts y-intercepts domain range maximum minimum increasing decreasing end behavior asymptotes symmetry You'll also need to understand transformations. You should understand what happens, algebraically and graphically, when $f(x)$ changes to $f(x)+a$ or $f(x+a)$. What's the difference? Adding a outside of the parentheses moves the function up or down, graphically, and increases or decreases the overall values being spit out, algebraically. Adding a inside of the parentheses moves the function side to side, graphically, and shift the output the corresponds to the formal input, algebraically. Analyzing More Complex Equations in Context Sometimes you need to combine your "mathematical" knowledge with a plain old sense of logic. Don't be afraid to plug numbers in and watch what's going on in that alphabet soup when you try some actual values. Take everything step by step. Tips for Passport to Advanced Math The Passport to Advanced Math questions can be tricky, but the following tips can help you approach them with confidence! #1: Use multiple choice answers to your advantage. Always keep an eye out for what may be plugged in, tried out, or worked backwards from. One of the answers listed has to be the right one, so toy around with those four options until it all falls into place. Be sure to read our articles on plugging in answers and plugging in other useful numbers. Also, don't forget the process of elimination! If two answers are definitely bad and two might be okay, at least you're now guessing with a 50-50 chance of success- and that's not too bad! #2: Remember that squaring an expression isn't something you can really undo. There are so many problems where it's tempting- and often best- to square an expression, but remember there are caveats if you do. You may end up with extraneous solutions or some other such nonsense. Squaring also wipes out any negatives that are present. Taking a square root messes with the signs in a different way: you're going to have a positive case and a negative case, and that may not be appropriate. #3: Make sure you understand how the laws of exponents and how powers and radicals all relate. These laws can be pesky to memorize, but they're crucial to know. Exponents show up a lot on the test, and not knowing how to manipulate them is just a way of robbing yourself of all of those points. There he is! The dreaded points-robber! Closing Words There are a few fundamental skills that are essential to doing well on Passport to Advanced Math questions on the SAT. A lot of it comes down to knowing the different forms that an expression or equation can take- and understanding what they al mean. Basically, get comfortable with equivalences, and with mathematical operations used on terms more complex than plain old constants, because you'll be seeing plenty of them. Another thing that this type of question tests is your ability to recognize information- and I mean this in the pure sense of noticing that a certain term can be factored out, that it would be convenient to rewrite an equation with a different system of organizations, or that if I shoved most of the terms in an equation to the opposite side of the equals sign than I would be left with the difference of squares on one side. This awareness is, unfortunately, the hardest part to teach- and one of the most important to practice. Remember to stay calm- and breathe. Use your time wisely: if a problem looks totally overwhelming, skip it. Save it for the end, and however much time (if any) you have left over. If you sense that you're truly stuck, guessing is not the end of the world- it's better than leaving a question blank. There's no guessing penalty, so you won't lose points for a wrong answer. Before you throw in the towel, though, and time permitting, take a few minutes to fiddle around with the problem, trying out some different strategies. Try anything that comes to you! Work backwards from the answer choices, trying them out and plugging things in. What's Next? Now, if I gave the impression that any of these skills are impossible to learn, I apologize. Certain skills are harder to pick up, but we've got resources that should give you a leg up. We've got articles that cover just about anything you could ever want to know about SAT Math. Now, anxiety results from anticipating the unknown, so make the worst of the possible worst on SAT Math a little less mysterious by trying out some extra tough problems. And, just in case, learn how to do your very best guessing on SAT Math. Want to improve your SAT score by 160 points? Check out our best-in-class online SAT prep program. We guarantee your money back if you don't improve your SAT score by 160 points or more. Our program is entirely online, and it customizes what you study to your strengths and weaknesses. If you liked this Math strategy guide, you'll love our program. Along with more detailed lessons, you'll get thousands of practice problems organized by individual skills so you learn most effectively. We'll also give you a step-by-step program to follow so you'll never be confused about what to study next. Check out our 5-day free trial:

Assignment Essay Example | Topics and Well Written Essays - 3000 words - 4

Assignment - Essay Example In reality however excellence has a dimension as limited as the companies itself. It means that the organization strives to find the best available practice rather than following market leaders or competitors. This finding the best practices and implementing them will result from an exhaustive self assessment and investigation by the organization itself. The level of excellence that an organization has achieved is generally measured by the results the organization has delivered and is very greatly dependent upon the performance management systems used. Organizational excellence is an overall way in which organizations work from balancing stakeholders interests to the management of profits and prioritizing ones needs without losing control with such operational efficiency that doesn’t lead to doubts about its performance and utilization of resources. The achievement of such excellence has since always been a dilemma with multiple theories based on it. But in a nutshell it should be understood that the means of achieving excellence were always and will always be an item of great interest and research and though unanimity will never be achieved, the best way is to strive hard to question how to achieve it and then implement those solutions with utmost efficiency. What should be remembered however is that in the race of excellence there is no finish line. The business excellence model largely determines how organizations all over the world handle their operations and how decision making takes place. Different parts of the world have different excellence models which are dependent upon the organizational structure in those regions as well as the preferences of customers and the mindset of the employees. Customer focus and logical decision-making, form the core of all models. One of the earliest excellence models is the Deming Excellence model which is based on

Legal and Political Aspects in Public Education Essay

Legal and Political Aspects in Public Education - Essay Example CAPE 18 requires that the principal implements strictly the federal, state, and local laws within the learning environment. In this accord, the principal must ensure that the members of staff strictly adhere to the curriculum set by the law. While laws are crucial in ensuring that the teachers have a framework within which to operate, there is evidence that strictness within the learning environment hinders educators’ creativity, which is crucial for modern learning environment. In this light, while laws within the learning environment are crucial to induce ethical behavior and maintain learning standards, they hinder staff creativity. As more laws become part of the learning environment, it becomes crucial to understand their impacts on public education. Over the years, the government has revised its laws that govern public education. The California Administrator performance Expectations is one of the laws that provide guidelines on how the public education staff should conduct themselves within the learning. In CAPE 18, Implementing California Schools Laws, Guidelines and Other Relevant Federal, State and Local Requirements and Regulations, provides guidelines for school heads. This article requires that principals ensure that the staff members remain within the curriculum framework while delivering services in public education. Secondly, it requires that principals maintain high ethical standards while recruiting and dismissing staff. Besides, the principal must ensure that school practices and procedures meet legal maintenance, health, and safety requirements within the learning environment. The implication of this section was that the principals ensure strict implementation of federal, local, and state laws that pertain to education. The law ensures that all staff members work within the legal framework (Catano & Stronge, 2006). Therefore, the law does not admit any diversion from the law, as this would be misconduct

Post-operative Psychological Adjustment to Stoma

Post-operative Psychological Adjustment to Stoma The essay is based on a patient who had surgery to have an ileostomy formed. This essay will attempt to define support and identify what the patients specific support needs may be within the context of the patients post-operative psychological adjustment to her new stoma with special focus on the issue of flatus and odour on the patients recovery. Black (2001) states that for the patient with a newly formed stoma, thoughts of talking to others, eating, working, sleeping or making love while bowel motion and flatus fill the appliance is horrific. A literature review will identify the most recommended suggestions for support of the person anxious about odour and flatus and the information will be considered within the context of the support that was given to Jane*. In accordance with the Nursing Midwifery Council Code of Professional Conduct (2008), the name and any identifying details of my patient on which this study is based will be withheld. Jane* is a 44 years old mother of three, including 16 years old Adam* who lives with her at home. Jane is in a long term relationship with Peter* and they have been planning to move in together. She is a teacher of Economics in the local secondary school. Jane was diagnosed with Ulcerative colitis about 18 years ago. Ulcerative colitis is a disease that causes inflammation of the large intestine or colon (Colitis UK, 2008). This is the last meter or so of the intestine closest to the anus. Symptoms are vary in severity from pain and discomfort, through mucous in the stools is in the most severe cases blood in the stools. It is generally diagnosed by inspection of the colon by the procedure colonoscopy by uses an endoscope. Porrett and McGrath (2005) suggest, ileostomies are formed to treat conditions such as inflammatory bowel disease, diverticular disease, carcinoma of the bladder, carcinoma of the bowel, traumatic injury to the abdominal area, and inadequate blood flow to the bowel, incontinence and obstruction. An ileostomy is a surgically created abdominal opening from the terminal small intestine (ileum), made because the entire colon has been removed or must be bypassed. An ileostomy stoma is usually on the lower-right abdomen. Its output has passed through all or most of the small intestine, but none of the large intestine; consistency of this output may vary from very liquid to a semi-solid paste (Porrett and McGrath, 2005). Simmons K et al (2007) state that more than 13,000 patients have stoma surgery yearly in the United Kingdom and reports psychological and social dysfunction in patients whose surgery end with stoma. Patients undergoing stoma surgery face a number of stress related circumstances leading to threats to body integrity, alerted body image, loss of autonomy, and loss of function and control (Williams, 2005). Annells (2006), suggests that fear of rejection by friends and family as well as being ostracized by society is constant for this group of patients and that support, guidance and information can assist them in adapting to their new way of life. Patients were reported to have feelings of loneliness, low self-esteem, thoughts of suicide and depression are higher in stoma patients compared with patients without a stoma (Norton, 2004). Patients who have had ileostomies, often have a distorted body image which has a knock on impact on the patients’ physical integrity and self-concept (Black and Hyde, 2004). When I was talking to Jane, before and after surgery, one of her major anxieties was flatus and odour – common concern for those with a new established stoma is flatus and odour which can result in psychological distress, stigma and embarrassment (Annells, 2006). She was also anxious about how Peter would react to the stoma and whether he would still find her beautiful and attractive. But mostly, she was concerned that people would smell her and she was worried, that she would be unable to control her flatus and being stigmatized by Peter and people who found out that she had stoma. Coping with stigma involves a variety of strategies, and Jane was at the stage where she was deciding whether to disclose the condition and suffer further stigma or attempt to conceal the condition or aspects of the condition and pass for normal (Joachim and Acorn, 2000), but felt certain that there was no way she could conceal the odour or the involuntary flatus. Flatus and odour that cannot be co ntrolled by the individual for medical reasons affect how these individuals feel about their bodies (Black, 2001). A stoma does not have a sphincter muscle; and so persons with stomas are unable to control the elimination of faeces or flatus via the stoma (Breckman, 2005). Rozmovits and Ziebland (2004), in a compilation of narratives from new stoma patients cited many as expressing difficulties in returning to work following surgery due to the â€Å"uncontrollable and unpredictable bowel movements and foul-smelling gas†. Simmons K et al (2007) state social aspect has a major impact on patients. A background study reported a decrease in social and leisure activities, increase in marital problems and less contact with relatives and friends. Mosby (2006), defines support as â€Å"to sustain, hold up, or maintain in a desired position or condition, as in physically supporting the abdominal muscles with a binder or emotionally supporting a client under stress†. There are several definitions for support. The Cambridge Advanced, Learners Dictionary (2008), define support as â€Å"to encourage someone because you want them to succeed†, â€Å"to help someone emotionally or practically†, or â€Å"a group of people who provide emotional and practical help to someone in serious difficulty†. Gale (2001) tells us social support consist of friends, family members, co-workers who provide assistance to the individual in need. Support found from friends, family and co-workers has a beneficial effect on physical and psychological well-being. Jane has had counselling from the stoma care nurse and assessed before surgery. Janes partner, Peter was not included initially in her pre-operative period as she did not wish to have him there. Peter was aware about the operation but she had not told many of her family and friends. Myers (1996) state psychological preparation and counselling of patients in the pre-operative period is of great importance. Myers (1996) further states the stoma nurse together with the patients partners and other health professionals help to rehabilitate the patient. The nurse and healthcare professionals must look at the patient and the patients needs holistically to include all aspects: physical, emotional, mental, social and economical. Faulkner and Davies (2005) state, that there is a range of definitions of the concept of support. It implies it is the exchange of resources between at least two people, intending to enhance the well-being of the person receiving. Faulkner and Davies (2005) illustrate the four broad support mechanisms they are emotional, informational, appraisal and instrumental support. Emotional support is about improving self-esteem, encouraging the person and aiming to have a feeling of belonging, accepted, loved and needed. Informational support provides information for individuals which enables them to be involved in dealing with their problems and problem solving. It can involve suggestions of where they can acquire further advice. Instrumental support involves tangible resources to remove, or significantly reduce, the stressful situation experienced by an individual. This also may include the provision of financial aid or services. Appraisal support helps the person to evaluate the impact of their circumstance, and level the threat posed by the stressful event or availability of personal coping resources. Post-operatively, Jane required all the identified types of support in dealing with her anxiety about her flatus and odour. Sirota (2006) states that support is important at all levels of care of the stoma patient and is especially critical in the early postoperative stages following stoma surgery when patients are experiencing grief reactions to loss. Emotionally, the support had already begun with the pre-operative chats that involved not only Jane, but her partner, Peter as well. The nurse, in offering support to the patient following a stoma formation must be conscious of the fact that even though the patient is extremely self-conscious about odours related to the newly-formed stoma, odours from the stoma should never be smelled by anyone but the patient (Williams, 2005). Emotional support to Jane was provided by developing a rapport with her which helped to alleviate her anxiety and embarrassment by putting the issue of flatulence and odour into context and teaching the patient techniques that could help control the issues e.g. deodorants, diets (Williams, 2005). Informational support was given to Jane about the types of food that will reduce odours and flatulence. Information such as which foods and fluids will produce flatus and which are likely to cause odour; how to manage a noticeable bulge created by flatus and how to remove flatus from appliance without causing unnecessary embarrassment in terms of odour or spillage are crucial to developing the patients confidence in managing his/her stoma (Breckman, 2005). In addition, leaflets obtained from the Ileostomy Internal Pouch Support Group gave a list of foods that increase and decrease flatulence and faecal odour as well as hints on reducing flatus. Instrumental support for Jane took the form of the deodorants that were provided to her to deal with the odours from her stoma. Cottam and Porrett (2005) recommend that in instances where odour is a problem, such as when changing the appliance, deodorants can be used to mask faecal odours and these are available in atomizers, drops or powders that can be sprayed into the atmosphere or placed inside the appliance. Jane was given the opportunity to try different samples of different fragrances by the stoma care nurse and then advised how she could order them in the future. She was also able to examine the different costs so that she could order deodorants that suited her budgets. She also advised to use the silicon-based adhesive remover which was proven to be gentler on the skin (Cutting, 2006). The final aspect of support that was provided to Jane in alleviating her anxiety about flatus and odour was appraisal support. Any disruption to the workings of the persons body is bound to cause concern and in Western society the pressures placed on us by media and peers mean that the patient that has to live with a stoma has to live with a stigma and all the anxieties associated with this (Williams, 2005). With the informational, emotional and instrumental support that was given to Jane, the rest of support needed by her can only be identified and accessed by her. Support groups and their contact details were provided to Jane, so that she can access a group or forum, if she determined that she needed further support of more specific, or even generic, type. The success of Janes adjustment will now be dependent on her own coping strategies and her own support networks (Williams, 2005). Salter (1997) stated that the support a nurse needs to give the patient with newly formed stoma is emotional, informational and practical. Jane received all of the above during her immediate post-operative period. Price (1993) says that how Jane copes now will be affected by the opinions and attitudes of the people with whom she has close relationships. Informational and appraisal support will continue via support group and forums and emotional support will come from family and friends. In the end, Jane will increase her self-confidence and become more independent with dealing with her stoma and stoma care. But in the end, as with everyone, even those without a stoma, support of all kinds will always be needed in some degree, form or fashion.